diagnostics

Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.

Edward Hodnett

We offer a comprehensive PC diagnostic service to help you root out the cause of your software and hardware problems

The first thing that we will do is try to establish what has gone wrong with your computer and how to put it right.

Our engineer will do the following :-

• Discuss the nature of the problem with you & what may have caused it.
• Investigate your computer to pinpoint the cause of the problem.
• If the problem is trivial & easily corrected our engineer will effect an immediate solution at no extra charge.
• If the problem requires further work our engineer will discuss :-
  • How much each possible solution will cost.
  • The consequences of each solution.
  • How you would like to proceed.
  • How soon we will be able to complete the work.

Once we have established the cause of your problem we will carry out work to repair it. Visit our repairs page to see the things we can do.

We charge a fixed fee for up to two hours of diagnostic work. See our pricing page for more details.

Occasionally, diagnostic tests may need to run for lengthy periods. If this is the case, it may be more convenient for you and ourselves to take your computer away and return it once diagnosis and repairs have been completed. All work carried out away from your premises is charged at our lower off-site rate. No work will be carried out without your permission.

We are very confident that we will solve your problem, but if we cannot find the cause of your problem or offer a solution, we will not charge you a penny.

While repairing your computer, we can also carry out any upgrades you might require.

If you would like to stop problems with your computer before they occur, why not try one of our maintenance packages.

We can also give you some tuition to help you carry out basic maintenance tasks yourself.