Service Features

We don't just want to help you to enjoy trouble-free computing with our great technical solutions and know-how. We also want to provide you with no-fuss, convenient customer service.

That is why all of our PC support services come with the following features.

No Fix, No Fee

In the vast majority of case, we will be able to solve your computer problems.

Occasionally, though, we do come across a problem which leaves us scratching our heads.

If this happens and we cannot offer any solution to your problem, it only seems fair that we will not charge you a penny.

If we think that there is a solution [but it escapes us for now] , we won't leave you in the lurch. We will advise you of other companies who may be able to help.

We also think it fair that, if we offer a solution to your problem and you choose not to take us up on it, we will still charge you for our initial investigative work.

We Come To You

Why bother unplugging your computer, putting it into your car and taking it to a computer repair shop?

We can come to your premises - it's much more convenient and saves you time.

What's more, if our schedule permits, we can visit you during the evening or at weekends.

A surcharge may be applied for travelling further than 10 miles from Bath.

Collect & Return

To save you time, we can collect your computer and return it once repairs are complete.

We would also recommend that we collect and return your computer when a task is expected to be lengthy. You will also benefit from our lower off-site rates.

When collecting your computer, our engineer will provide you with a receipt for your equipment. On return, we will ensure that your computer is correctly re-installed and working properly.

Lower Off-Sites Rates

Some tasks that we perform can take several hours and, as we have mentioned, it makes more sense to carry them out off-site.

Because we have access to our workshop facilities and can divide our time more effectively, we charge you less for working off-site.

3 Month Warranty On Hardware Repairs

On very rare occasions, a hardware fault that we have repaired may re-occur.

Should this happen within 3 months of work being carried out, we will rectify the fault at no extra charge for labour.

Any faulty components will be replaced according to the manufacturer's warranty.

Should the fault not prove to be connected to our original repair, we will charge you for any work carried out.

'No Surprises' Pricing Policy

As you will see from our pricing section, many tasks that we perform are carried out at a fixed rate. This is designed to give you a clear picture of how much our time will cost.

However, some tasks are more open-ended in nature, being charged by the hour

Once we have an understanding of how much work needs to be undertaken, we will give you an estimate of how much it will cost.

Unless we discover that extra work needs to be carried out, this is how much we will charge.

We will give you a call before carrying out any work beyond our estimate, unless you are happy for us to work to a budget provided by you.